TERMS AND CONDITIONS

Ceylonamon is owned and operated by Ceylonamon Ltd.

These are the terms and conditions for:

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https://www.ceylonamon.com

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The following terms and conditions apply to the website and products offered by Ceylonamon. By using the website and purchasing products available on it, you agree to be bound by these terms and conditions, our privacy policy, cookie policy, shipping policy and refund policy.

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In these terms and conditions, the words "website" refers to the Ceylonamon website, "we", "us", "our", and "Ceylonamon" refers to Ceylonamon and "user", “customer”, "you", and “your" refers to you, the user and customer of Ceylonamon.

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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING OR OBTAINING ANY MATERIALS, INFORMATION OR PRODUCTS.

You may use the website and purchase the products only in compliance with these terms and all applicable local, state, national, and international laws, rules, and regulations.

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By using the website and purchase the products, you represent and warrant that you have the full right, power and authority to enter into these terms and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into these terms.

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You represent and warrant that your use of the website does not violate any applicable law or regulation. Ceylonamon may, in its sole discretion, refuse to offer the website and products to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the website is revoked in such jurisdictions.

By providing Ceylonamon with your email address, you agree that we may use your email address to send you notifications about the status of your order, important communications about our products, news and special content. If you do not wish to receive these emails, you may opt-out of receiving them by sending us your request through our contact information or by using the ‘unsubscribe’ option in the emails. This option may prevent you from receiving emails about updates to your order, news or special offers about our products.

Our products are available on our website and different online platforms. By placing an order on the website and on any of the online platforms where the product is available, you offer to purchase the products for the price advertised and indicated on the website at the time of purchase. Check the product description before placing your order.

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When a customer places an order, Ceylonamon will send that customer an email which aims to confirm the purchase and payment. This email confirmation will be produced automatically so that the user has the confirmation of the order. 

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We reserve the right to limit the number of units purchased by each user. Ceylonamon also reserves the right to limit sales of our products on a regional or jurisdictional basis.

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Ceylonamon may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled by Ceylonamon, payments made for the products will be refunded in full. This does not affect your statutory rights.

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All new orders are considered separately and each is treated individually.

When ordering, the customer is responsible for providing accurate information that is sufficiently detailed and up to date. Providing misleading, false or incomplete information and communication also can have negative consequences: for example, financial loss, damage to products/the product of an Innovator may increase his time spending... etc. Customers will be responsible for any losses, damages and additional costs as a result of providing incorrect or outdated data, not up-to date in due course.

Ceylonamon reserves the right to determine the price of the products. Product prices will be available on each product page on the website. Product prices are subject to change at any time without notice.

Ceylonamon will make reasonable efforts to keep the price information published on the website up to date. We encourage you to check our website periodically for current pricing information.

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Will always try to make sure that the prices on the website is accurate. However, some errors in terms of price may occur from time to time, including but not limited to human error, mechanical error or the like. Should an error in pricing be discovered, the customer will be informed of such error. The option to reconfirm the order will be given to the user at the correct price. The user also has the option to cancel the order should the user not be satisfied with the correct price communicated on the said product order.

Customers can pay for the products using the following payment methods:

• Credit/debit card (Visa, Mastercard, Discover, Amex, Diners, etc.)

The customer must pay the price of the product stipulated in the order before the product is shipped. Payment will be charged to the payment method selected by the customer at the time of placing the order.  

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Once the transaction has been processed, we will send an electronic receipt of the transaction to the customer's email address. If you find any inconsistency in your billing, please contact us through our contact information or you can make the claim through the customer service of the corresponding payment processor.

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If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorisation. This usually takes 2 to 5 business days. Your card may be declined for various reasons such as insufficient funds, AVS (Address Verification System) mismatch or you have entered an incorrect security code.

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If your payment is declined, you must provide an alternative payment method or provide another card where payment can be charged and processed.

Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the products. Ceylonamon reserves the right to contract any payment processor available.

Ceylonamon attempts to be as accurate as possible. However, Ceylonamon does not warrant that product descriptions, product prices or other content of this website is accurate, complete, reliable, current, or error-free. Product descriptions and images may vary according to the color resolution of the user's device screen.

This is a common scenario that most stores and businesses apply, where use of one discount code is allowed for each order. However, Ceylonamon has the right to cancel or not to accept an order if there are more than one promotion code applied to the cart. As a form of couponing, the discounts require compliance with certain conditions that are associated with the couponing code in as much as other conditions that may include the customer’s eligibility to use the discount coupled with order value. These terms and conditions of the promotion shall take precedence over all other terms and conditions of the particular promotion.

Once in a while, Ceylonamon may present the user or customer with bonuses that may include entering into a few days’ sweepstakes or other promotions. All prizes and other advantages received within the framework of a sweepstakes or promotion may not be transferred, assigned, sold, bought over, swapped or bartered. 

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If we provide any prize or other benefit, it is of our voluntary nature and it is provided on the “as is” basis without any warranties by us, including the warranty of merchantability, fitness for a particular purpose and non-infringement. 

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Ceylonamon have rights to amend, cancel or restrict the availability from time to time of sweepstakes and promotions and to make changes to error or omissions on materials concerning to sweepstakes and promotions. 

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Any person who attempts to tamper any promotion of Ceylonamon shall be disqualified from participating in any of the promotions. Note that any act directed at the intentional improper functioning of a promotion or sweepstakes is prohibited by criminal and civil laws, and Ceylonamon has the right to recover compensations from offenders according to the law. 

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This is due to the fact that in participating in a promotion or sweepstakes, you have agreed to abide by the decisions made by the organisers regarding this matter and nowhere else, and these decisions are final. That is, the promotions and sweepstakes are to be conducted in compliance with every federal, state and local legal regulation and rule. Promotions are subject to the local laws, if promotions are forbidden, limited or if they are subject to taxation the promotion will not be valid. 

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These conditions refer to legal release stating that by entering any promotion or sweepstakes you will not be able to claim Ceylonamon for any loss or damage in relation to your engagement in any activities relating to the promotion or sweepstakes or receipt or misuse of any prize you may win.

Description of the Right of Withdrawal: The right of withdrawal gives UK and EU consumers 14 days from receipt of a product bought online, during which time they can choose to return it and receive a refund without providing any reason. You also have this right for most of the goods, however not for certain events in the exclusion section.

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How to Exercise the Right of Withdrawal: In order to exercise this right, the consumer must tell us of his decision to withdraw from the contract in an unequivocal way. You may do so by emailing or using the withdrawal form attached at the bottom of this policy. The notice needs to be given within that 14 day period mentioned earlier.

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Consequences of Withdrawal: Exercising the right of withdrawal We shall repay all payments notably including the standard cost of delivery within a maximum of 14 days starting from the day on which we are informed of your withdrawal from the contract. The means of payment that we will accept to transact with you are the same that you used to pay us initially unless otherwise agreed. The refund can be conditioned by the shipping of goods back by the client, or by providing a proof of a shipment back at the earliest.

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Exclusion of the Right of Withdrawal: The right of withdrawal does not apply in certain cases, including, but not limited to: goods that have been personalised for the consumer or made to his specifications; perishable goods; goods which by their nature cannot be returned for reasons of health protection or hygiene and which have been opened after delivery; sealed goods which have been opened after delivery only for the purpose of reviewing their contents in order to inspect them; digital material not supplied in a material form where the contract has been completed once the consumer has started using them and the consumer’s right.

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Model Form for Withdrawal: If you wish to terminate the contract, please fill in this form and send it to us by mail or e-mail (insert email).

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To Ceylonamon:

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I/we ( ) hereby withdraw/withdraw from the contract entered into by me/us ( ) for the purchase of the following goods ( )

• Ordered on ()/received on ()
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if communicated on paper)
• Date

(*) Delete as appropriate.

Return of goods: The consumer must comply with the following requirements when returning the goods when exercising his right of withdrawal: 

• Further, the direct costs in the context of returning the goods shall be incurred by the consumer. 

• The consumer shall be held responsible for any loss in the value of the goods which has occurred due to other handling than that which is reasonably necessary to examine the nature, characteristics and functions of those goods. 

• The consumer has to return the goods to us without delay and in any case no later than 14 days from the day on which he informed us about his decision to withdraw from the contract.

Ceylonamon assumes no liability whatsoever for any damage, injury or loss that may arise from the use or consumption of its spice products, as well as from the use of its website and other online platforms. All products offered by Ceylonamon are intended for culinary use only, and are expressly cautioned not to be used for medical, therapeutic, or diagnostic purposes. Customers are responsible for ensuring that they have no known allergies or sensitivities to any of the ingredients that make up our products, and are strongly advised to carefully review descriptions and labels prior to consumption.

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Ceylonamon disclaims any liability for any adverse reactions, intoxications, side effects or any other type of harm that may result from improper or incorrect use of our products. This includes, but is not limited to, the combination of our products with other foods, medicines, or substances that may result in unwanted interactions.

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The customer agrees that the use and consumption of the products is at the customer's own discretion and risk. Ceylonamon does not guarantee that its products will meet the customer's specific expectations nor does it guarantee specific results from their use. Furthermore, Ceylonamon is not responsible for any typographical errors, inaccuracies in descriptions, or any other errors related to product information available on its website or other online platforms.

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Use of the Ceylonamon website and its online platforms is at the user's own risk. Ceylonamon does not warrant that the website is free of errors, interruptions, viruses or other harmful components that may affect the use of the platform. Ceylonamon shall not be liable for any damages, direct or indirect, arising from the use of its website, including but not limited to, loss of data, damage to property, or interruptions of service.

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To the maximum extent permitted by law, Ceylonamon disclaims all liability for any claims, demands or damages, direct or indirect, arising from the use of its products or its website, including but not limited to, economic loss, property damage, personal injury, or service interruptions. Customers and users expressly waive any claim against Ceylonamon related to the use or consumption of its products or the use of its website, except as otherwise provided by applicable law.

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Ceylonamon reserves the right to modify, without prior notice, the ingredients, formulation and packaging of its products, as well as the terms of use of its website. Such modifications shall not create any liability for Ceylonamon with respect to the efficacy, safety, or suitability of the modified product or the website for its intended use.

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Use of Ceylonamon products and the Ceylonamon website constitutes full acceptance of this disclaimer. If you do not agree to the terms set forth herein, you, the customer or user, must refrain from using the products and services offered by Ceylonamon, as well as its website and other online platforms.

Although Ceylonamon may announce its intention to make donations to charitable causes or community projects, such donations do not constitute a legal obligation for the company. Ceylonamon is committed to supporting charitable initiatives to the extent its financial resources permit, based on its earnings and financial stability. However, the company reserves the right to modify or cancel its donation plans at any time, without prior notice, if circumstances so require. Despite these considerations, Ceylonamon remains firmly committed to its mission to contribute positively to the community and, whenever possible, will make the announced donations, prioritizing the well-being and sustainability of its business in order to continue offering high quality products to its customers.

All materials on the website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Ceylonamon or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all materials on the website are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Ceylonamon prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Ceylonamon or any part of the material for any purpose other than its intended purposes is strictly prohibited. Please do not copy any content and pass it off as your own, as a copyright infringement will occur.

Ceylonamon will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. Ceylonamon respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:  

• Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the ownership of the work, should be included.

• A statement specifically identifying the location of the infringing material, with enough detail that Ceylonamon may find it on the website.  

• Your name, address, telephone number and e-mail address.

• A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the owner of the rights, or its agents, or by law.

• A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorised to act on the copyright owner's behalf.

• An electronic or physical signature of the owner of the copyright or the person authorised to act on behalf of the owner of the copyright interest.

The following activities are prohibited:

• Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the website, including, but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with these terms.

• Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

• Deep-link to any part of our website for any purpose without our express written permission.

• "Frame", "mirror" or otherwise incorporate any part of the website into any other website or service without our prior written permission.

• Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by Ceylonamon.

• Evade, disable or otherwise interfere with security-related features of the website or features which prevent or restrict the use or copying of any content.

Because of the nature of the Internet Ceylonamon provides and maintains the website on an "as is", "as available" basis and makes no promise that use of the website will be uninterrupted or entirely error free. We will not be liable to you if we are unable to provide the website or keep it online for any reason beyond our control.

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Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

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Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

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You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Ceylonamon for any loss or damage caused as a result.

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Ceylonamon shall not be liable for any amount for any failure to perform any obligation hereunder if such failure is due to the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or force majeure.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Ceylonamon excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Ceylonamon and Ceylonamon shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on the website.

• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or any product purchased through the website.

• Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

• Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Ceylonamon.

• All representations, warranties, conditions and other terms which but for this notice would have effect.

Through your use of the website and services you may encounter links to third party websites or be able to interact with third party sites. Such third parties may charge a fee for use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. Where Ceylonamon provide details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interactions with third party sites and apps are at your own risk. You expressly acknowledge and agree that Ceylonamon are in no way responsible or liable for any such third-party sites.

You agree to defend and indemnify Ceylonamon and any of their directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• Your breach of this agreement or the documents referenced herein.

• Your violation of any law or the rights of a third party.

• Your purchase of the products.

No responsibility will be accepted by Ceylonamon for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes. 

We may change the website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.

Any personal information you submit in connection with the purchase of products will be used in accordance with our privacy policy. Please refer to our privacy policy.

This agreement together with the privacy policy and any other legal notices published by Ceylonamon, shall constitute the entire agreement between you and Ceylonamon concerning and governs your use of the website.

You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation or validity thereof, as well as the purchase of our products, shall preferably be resolved by binding arbitration between you and Ceylonamon. However, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains.

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In the event of any dispute arising in connection with your use of the website, purchase of our products or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognised and respected arbitration entity, selected by mutual agreement of both parties and following applicable commercial arbitration rules.

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In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and the purchase of our products. This commitment seeks to promote a more agile and personalised resolution of any conflict, favouring arbitration and individual legal actions over class actions.

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England. This applies unless binding arbitration is agreed in the relevant section.

Your use of our website and purchase of our products is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorisation to use our services does not extend to jurisdictions where these provisions are not respected or applied.

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Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those relating to law enforcement and the use of our website. Information provided or collected in connection with your use of the website and purchase of our products will be subject to these requirements.

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In the event that any provision of these terms and conditions shall be declared invalid, illegal or unenforceable by any court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. The failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.

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We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

If you have questions or concerns about these terms or the products, please contact us through our contact page or via the contact information below:

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Ceylonamon Ltd.

11c Kings Parade

Cambridge

CB21SJ

United Kingdom

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info@ceylonamon.com